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How Does It Work?

Step 1

Book Your Order we carry an extensive inventory, equipment is rented on a first come, first serve basis. For tents and larger scale events we like you reserve as soon as you have made a decision to do so, and at least two months in advance. However, we will do our best to accommodate your rental requirements at any notice.

Step 2

Deposit & Balance we require 30% on most rental equipment. A 50% non-refundable deposit is required for tents and dance floors. The final payment for your rental equipment is due 7 days prior to your function. This ensures that the equipment for your function with no delays.

Step 3

We Deliver & Pickup your delivery will be made at least one day prior to┬áthe function. Larger scale events, and events with a tent, are scheduled to begin installation as many as two or three days prior to your special day. As we do not work on Sunday’s, we will arrange pickups for Monday or Tuesday of the following week. If you are having your event at a hall or community centre, please make arrangements to reflect this schedule.

Policies (necessity is the mother of invention!)

Cancellations

Our tents and dance floor reservations have a 50% non-refundable deposit from the time of booking. For all other rental items, we ask that you give us at least 7 (seven) days notice prior to the out date for a full refund with no penalty. For cancellations occurring with less than 7 (seven) days notice, we charge a 50% cancellation fee. We cannot offer refunds for cancellations placed at the time of delivery.

Important Notes About Delivery

When only rental items are involved, please make sure to speak to the facility where the items are to be
delivered so they can make arrangements. Please ensure that an authorized person is available to meet
our delivery staff to ensure proper placement of tents.

Washing

We take care of the washing for you! There a few other guidelines included in your rental agreement. Please
review this carefully and aside from this, please treat these, as with all rental goods, as if they were your own.

Unused Equipment

For your health all of our rental goods are clean and sanitized for your use. We wash all items upon return whether used or not. It is our assurance to you.