FAQ

How do bookings work at Muskoka Party Rentals?

  • All rentals are booked on a first-come, first-served basis.

  • Bookings can be made up to 12 months in advance or as late as the week of your event, subject to availability.

  • Your rental inventory is secured once the reservation fee is paid.

  • You can place bookings online, by phone, or by email.

  • For a personalized planning experience, visit our Bala showroom (appointments recommended).

Do you require a reservation fee?

  • Yes — a 30% reservation fee is required to secure your rental inventory for your event date.

  • The reservation fee is non-refundable and non-transferable.

What are my payment options?

  • You may make payments at any time, but all orders must be paid in full seven days before your event.

  • We accept VISA, Mastercard, and e-transfers.

  • Please note that delivery personnel do not accept payments.

Do I need to return the equipment cleaned or laundered?

Not at all. After hosting an event, the last thing you should worry about is scrubbing dishes or washing linens. That’s where we come in.

We handle all dishwashing and linen laundering as part of our service — it’s one of the things that truly sets us apart. Simply place glassware, dishes, and flatware in the provided bins, and put linens in the designated bags. We’ll take care of the rest.

Relax, put your feet up, and leave the cleanup to us.

Do you offer delivery / pickup?

  • Yes — delivery and pickup are available for a fee based on your location.

  • Contact our team for specific details and pricing.

Do you setup and takedown the equipment?

  • Yes! We handle setup and takedown of tents, dance floors, pipe and drape, tables, and chairs.

  • We also offer decor, floral, and culinary services to support your full event experience.

Can we make changes to our order?

  • Yes — you can make changes after the reservation fee is paid.

  • All adjustments must be made no later than one week before your event.

  • Changes are subject to current inventory availability.

What happens if items are damaged or broken?

We offer a Damage Waiver to protect you from typical accidents and wear and tear.

  • The Damage Waiver equates to 10% of your rental value and covers common damage such as breakage, tears, cracks, and chips.

  • There is no deductible and the waiver is non-refundable.

What the Damage Waiver does not cover:

  • Lost, stolen, or missing equipment — you are responsible for items while in your possession.

  • Misuse or abuse of equipment.

  • Gross negligence (e.g., leaving items in the rain).

  • Damage caused by third parties.

You may decline the waiver or choose to use your own insurance — but be aware deductibles can often exceed our coverage amount.