FAQ

• All rentals are on a first come, first book basis.
• Orders can be started up to 12 months in advance, or you can rent items the week of your event if the items are available.
• Rentals are booked when the Reservation Fee is received/paid.
• Reservation Fee is non-refundable, non-transferable
• Orders can be placed via phone, email or in person at our showroom. We encourage you to make an appointment to visit the showroom if you would like to plan your event in person.
• All rentals are subject to applicable taxes.
• Final adjustments to your order are due seven days before your event.

• We require a 50% reservation fee to secure rental inventory.
• We Accept: Visa, Mastercard, Cash, Interac and E-transfers to: 
• Reservation Fee is non-refundable, non-transferable.

• You can make changes to an order once the reservation fee has been paid.
• Final adjustments to your rental order are due one week prior to your event date.
• It is recommended that adjustments be made to your order as soon as you know you want to make changes.
• All changes are subject to availability.

Damage Waiver is damage coverage.

The 10% Damage Waiver is available to cover accidents, breakage, rips, tears, cracks, chips, typical ordinary wear and tear. The Damage Waiver amount is based on the value of the rentals ordered, when paid, covers you for typical damages to rentals. There is no deductible.

The Damage Waiver is non-refundable.

The Damage Waiver does not cover:

• *Stolen, lost or missing rental equipment – you are responsible for equipment while in your possession.
• *Misuse or abuse of equipment – using a item for another purpose causing damage.
• *Gross customer negligence – leaving rental equipment in the rain, sparkler damage to linen.
• *Damage incurred by a third party.

The damage waiver is meant to cover damages, not items not missing upon return.

• The Renter has the right to decline the Damage Waiver and Muskoka Party Rentals has the right to decline to offer the Damage Waiver.
• You may opt to carry your own insurance coverage – just be aware that the deductible will likely be more that our damage waiver should you need to use your coverage.

Delivery/pick-up services are available for a fee based on location.  Please contact our office to arrange for delivery/pick-up.

• All rentals are paid for seven days prior to the rental.
• Payments towards the rentals can be made in advance of the rental date.
• Delivery personnel do not carry change or handle payments.
• All rentals are subject to applicable taxes.
• We Accept: Visa, Mastercard, Cash, Interac and E-transfers to:

• Glassware, dishes and flatware need to be returned to us free of food and debris. They also need to be returned in the boxes/crates that they arrived in.
• A $25 fee will be charged for missing red milk crates and a $45 fee will be charged for missing glass crates.
• Linens should not be washed or laundered by the client. Please remove them from the table and shake out debris (confetti, rose petals, food) before returning them.
• Please use teal bags provided to store/return linen in.
• Clients will be charged for any mildew on linens stored in plastic bags.

Only tents and dance floors will be set up and taken down.